At Yana Investment CC, we strive to provide seamless and professional services to all our clients. To ensure smooth operations and a fair process, we kindly ask you to review and adhere to the following booking policy:

1. Booking Confirmation

• All bookings must be made through our official communication channels:
  • Email: booking@yana.com.na
  • Website: https://yana.com.na
  • Phone: +264 81 7459 263
• New clients get a Free booking, 30 minutes or 1 hour duration. No rescheduling allowed.
• Rescheduling of a booking requires payment.
• A booking is considered confirmed once payment is received, and a confirmation email or message is sent by our team.

2. Payment Terms

• Online Meetings:
  • The first online meeting booking is free of charge.
  • For cancellations and rescheduling, a booking fee of N$300 will be charged.
  • Payment confirms the new booking.
• In-Person Meetings:
  • An upfront fee of N$300.00 is required for all in-person bookings.
  • Payment confirms the booking.

3. Advance Bookings

• We recommend booking at least 3 days in advance to secure your preferred date and time.
• Same-day bookings are subject to availability and may incur an additional fee.

4. Cancellation and Rescheduling

• Cancellations must be made at least 24 hours before the scheduled date to avoid charges.
• For rescheduled online meetings, a booking fee of N$300 will apply.
• Deposits for in-person meetings are non-refundable for cancellations made less than 24 hours prior to the appointment.

5. Late Arrivals

• Late arrivals of more than 15 minutes may result in a shortened service time or rescheduling, depending on availability.

6. No-Shows

• Clients who fail to show up for a confirmed booking without prior notice will forfeit their booking fee and may be required to pay in full for future bookings.

7. Client Responsibility

• Clients are responsible for providing accurate information and clear instructions regarding their requirements.
• Any changes or additional requests must be communicated promptly to avoid delays or miscommunication.

8. Changes by Yana Investment CC

• In rare cases, we may need to reschedule or cancel appointments due to unforeseen circumstances.
• We will notify clients promptly and offer suitable alternatives or refunds as applicable.

9. Contact Information

For any queries or concerns regarding your booking, please contact us at:

• Email: booking@yana.com.na
• Phone: +264 81 7459 263

By making a booking with Yana Investment CC, you agree to comply with the terms outlined in this policy.