FAQ — YANA
Domain, Hosting & Business Email – FAQ
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Do I need a domain name before starting?
No.
If you don’t have one yet, we can guide you in choosing and registering the right domain for your business.
Can you help with domain registration and hosting?
Yes.
We assist with domain setup, hosting configuration, and the technical setup required to get your website online smoothly. We will be launching our YanaHosts Website specifically for Businesses or individuals who would like to control their own hosting soon in 2026.
Will I own my domain and hosting?
Yes. We collaborate closely during the process and include structured revisions to ensure alignment.
Can you create professional business emails (e.g. info@yourbusiness.com )?
Yes.
We set up branded email accounts linked to your domain to give your business a more professional and credible appearance.
Do you provide ongoing support if something breaks?
Yes.
We offer guidance and support to ensure your website, domain, and email systems continue running reliably.
I already have a domain — can we still work together?
Of course.
We can use your existing domain and migrate or configure everything as needed.
I’m not technical — will you handle everything? — can we still work together?
Yes.
We manage the technical side for you so you can focus on running your business.
How do we begin?
Start with our consultation form so we can understand your business and recommend the right branding approach.
Website Design & Development – FAQ
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How much does a website cost?
Every website is tailored to your goals, features, and scope.
We provide pricing after understanding your requirements to ensure you receive the right solution, not a generic package.
How long does a project take?
Timelines depend on complexity and content readiness.
Most projects are completed within a few weeks once scope and materials are confirmed.
Do you use templates or custom builds?
We build professional, customised solutions designed around your brand and business objectives.
Our focus is performance, clarity, and long-term usability.
Will I be able to manage the website myself?
Yes. We design websites that are easy to update and manage, and we provide guidance where needed.
How do we get started?
Complete our consultation form and we’ll schedule an online meeting to discuss your goals and recommend the best approach.
Branding & Visual Identity – FAQ
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What is included in branding services?
Branding typically includes logo design, visual identity, and brand direction to ensure consistency and professionalism across all platforms.
Why is branding important?
Strong branding builds trust, credibility, and recognition — helping your business stand out and attract the right audience.
Do you offer revisions?
Yes. We collaborate closely during the process and include structured revisions to ensure alignment.
Can you refresh an existing brand?
Yes. We design websites that are easy to update and manage, and we provide guidance where needed.
How do we begin?
Start with our consultation form so we can understand your business and recommend the right branding approach.
Digital Strategy & Consultation – FAQ
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Who is this service for?
Businesses that want clear direction, improved visibility, and practical strategies to grow their online presence.
What does a strategy session include?
We analyse your current position, identify opportunities, and provide actionable recommendations tailored to your goals.
Is this only for new businesses?
Not at all. Many established businesses use this service to refine or improve their current efforts.
Will you implement the strategy too?
Yes. We can either guide you or handle execution depending on your needs.
How do we schedule a session?
Complete the consultation form and we’ll book a suitable time for an online discussion.
NGO Support – FAQ
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Who is this service for?
We work with NGOs, community organisations, and non-profits that need professional digital, branding, or operational support to better serve their communities.
Do you understand the needs of NGOs and funded projects?
Yes. We understand the importance of accountability, clear communication, and structured delivery when working with donors, stakeholders, and communities.
Can you work within limited or phased budgets?
Absolutely. We help prioritise solutions and can implement projects in phases to match available funding.
What kind of support do you provide?
Support may include websites, branding, digital systems, communication materials, and technical guidance tailored to your organisation’s needs.
How do we begin?
Start with our consultation form so we can understand your business and recommend the right branding approach.
Educational Support – FAQ
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Who do you work with?
We support schools, training centres, tutors, and educational organisations looking to improve their digital presence or systems.
What solutions do you provide for education institutions?
We assist with websites, online communication tools, branding, and simple systems that make it easier to connect with students and parents.
Can you help if we are not very technical?
Yes. We handle the technical side and provide clear guidance so your team can confidently manage day-to-day use.
Do you offer ongoing support?
Yes. We provide continued assistance to ensure everything runs smoothly after launch.
How long do projects typically take?
Timelines depend on scope, but most projects are completed within a few weeks once requirements are confirmed.
IT Support – FAQ
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What type of IT support do you provide?
We provide practical IT assistance, setup, troubleshooting, and guidance to help businesses operate smoothly and reliably.
Is this for small businesses or larger organisations?
Both. Our solutions are tailored to your size, needs, and complexity.
Do you offer once-off or ongoing support?
We offer both — whether you need help with a specific issue or continuous support.
Can you help improve our current systems?
Yes. We assess what you already have and recommend improvements instead of replacing everything unnecessarily.
How do we request support?
Contact us through the consultation form or enquiry page and we’ll respond with next steps.
Printing – FAQ
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What printing services do you offer?
We provide professional printing for business and promotional materials, tailored to your brand and communication needs.
Do you help with design as well?
Yes. We can assist with both design and printing to ensure everything looks consistent and professional.
Can you handle bulk or recurring orders?
Absolutely. We support both small and large volume printing depending on your requirements.
How long does printing take?
Turnaround times depend on quantity and complexity, but we always communicate timelines clearly before production begins.
How do I request a quote?
Share your requirements through our enquiry or consultation form and we’ll provide a tailored quote.
Municipal Solutions – FAQ
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Who is this service designed for?
We work with municipalities, councils, and public sector organisations that need structured digital and communication solutions.
Do you understand public sector processes and approvals?
Yes. We understand formal procedures, reporting requirements, and the need for reliability and accountability.
What kind of solutions do you provide?
Solutions may include websites, communication platforms, digital systems, and technical support designed to improve service delivery.
Can projects be implemented in phases?
Yes. We can structure projects in stages to align with budgets, approvals, and operational timelines.
How do we begin working together?
Start by completing our consultation form so we can understand your requirements and schedule a discussion.
Featured Businesses – FAQ
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What is the Featured Businesses directory?
The Featured Businesses directory highlights selected businesses and organisations on our platform to increase their visibility, credibility, and reach within the community.
Who can be listed?
We work with professional and reputable businesses that align with our standards and audience. Listings are curated to maintain quality and trust.
What are the benefits of being featured?
Featured businesses gain:
Increased exposure
Professional online presence
Brand credibility
Easier discovery by potential clients
Our goal is to help you stand out, not just be listed.
How does pricing work?
Pricing depends on the type of listing, placement, and visibility options selected.
We’ll recommend the most suitable option after understanding your goals.
How long does a featured listing run?
Listing durations vary depending on the package selected. We offer flexible options for short-term promotions or longer-term visibility.
How do we apply or get started?
Complete our enquiry or consultation form and we’ll share the available options and next steps.
Book a Consultation
Let’s talk about your business and the digital solutions you need.
Every project begins with a strategy session so we can provide accurate recommendations and pricing.
A consultation fee of N$350 applies. Bookings are confirmed upon payment.